Order Tracking
Have you placed an order with Software Licence and want to know its status? Here's how to track your order based on the type of product purchased.
📧 Digital Licenses — Email Delivery
For software licenses (Microsoft Office, Autodesk, antivirus, Windows digital key, etc.), delivery is made exclusively by email.
How to check your delivery status?
- Check your email inbox (including spam)
- Look for an email from Software Licence containing your license key
- Also check the order confirmation email received at the time of purchase
Digital Delivery Times
| Payment Method | Estimated Time |
|---|---|
| Credit Card / Shop Pay / Apple Pay / Google Pay | A few minutes |
| PayPal | A few minutes to 1 hour |
| All Methods | Guaranteed maximum 24 hours |
📦 Windows USB Drives — Physical Delivery with Tracking
For Windows on bootable USB drive products, your package is shipped with a tracking number.
How to track your package?
- Consult the shipping email received after your package has been sent
- Click on the tracking link included in that email
- You can also track your package directly on La Poste's website with your tracking number
Physical Delivery Times
| Destination | Time |
|---|---|
| 🇫🇷 Metropolitan France | 2 to 5 business days |
| 🇪🇺 Europe & International | 5 to 12 business days |
🔍 Find Your Order
You can view the details and status of all your orders from your customer area:
- Log in to your account on our store
- Go to the "My Orders" section
- Click on the relevant order to see its status and delivery details
Did you order as a guest? Find your order using the tracking link included in your confirmation email.
⚠️ Problem with Your Order?
Digital License Not Received
- Check your spam and junk folders
- Wait a maximum of 24 hours after payment confirmation
- Contact our support with your order number
Physical Package Not Received
- Check tracking with the number received by email
- Check with your local post office
- Contact us if the maximum delay has been exceeded
License Key Not Functional
- Contact our support immediately with a screenshot of the error message
- Replacement or refund guaranteed within 72 hours
💬 Need Help?
Our team is available 7 days a week to help you:
- 💬 Live Chat — click the chat icon at the bottom right
- 📧 Email: [contact@votredomaine.com] — response within 24 hours
- 📝 Contact Page — complete form and information